Introduction
The Hartland Institute Network (hereafter referred to as the “Network”) is a high-speed computer networking service providing managed Internet access, routed access to other on-campus networks, and a variety of IP-based services. This service is provided by Hartland Institue and its service providers (hereafter referred to as “Hartland”).
The Network is a private service intended only for the use of its registered users. Use of the Network entails a number of responsibilities. You are expected to read and understand this Agreement in full.
Agreement
Access to the Network is subject to the terms of this Agreement. By accessing the Network in any way, you agree to be bound by the terms of this Agreement. If you do not agree to the terms of this Agreement, you will not be granted access to the Network, and are not permitted to use it or access it in any way. Hartland reserves the right to deny service to any person or entity for any reason, at its sole discretion.
Termination
Access to the Network may be suspended, reduced, or revoked at any time if the terms of this Agreement are breached in any way. Hartland also reserves to the right to discontinue providing these services in general at any time. Violation of these terms may also subject you to legal prosecution.
You are free to terminate your access to the Network at any time.
In any event of termination or discontinuation of service, service charges that are assessed on a periodic basis WILL NOT BE REFUNDED for the current or previous payment periods. Future service charges will be cancelled upon receipt of your intention to terminate access, provided that notice is received in writing at least five (5) business days in advance of the assessment of such charges. Activation, reactivation, installation, maintenance, and support charges WILL NOT BE REFUNDED.
Reactivation
Reactivation of your service may be requested after your services has been terminated. Hartland reserves the right to assess a reactivation fee, even if your request is made within a payment period which has already been paid for. Hartland may choose to waive this fee under some circumstances, but is under no obligation to do so. Hartland reserves the right to deny service to any person or entity for any reason, at its sole discretion.
Changes to these Terms
The terms of this agreement may be changed or modified by Hartland at any time. You agree to be bound by the terms of the new agreement when you receive it. Hartland reserves the right to suspend your access to the Network until your consent to the new terms has been obtained.
Services
Availability of Services
NO WARRANTY OR GUARANTEE OF SERVICE is made regarding the Network, services provided, or services supported by it. Hartland Institute and its service providers will not be held liable for any lack of service. This includes, but is not limited to, the quality of service, availability of service, performance, uptime, reliability, and security of the Network. By accessing the Network you agree to indemnify and hold harmless Hartland and its service providers regarding this provision, and you agree to accept all risk and any liability incurred by accessing the Network.
Hartland does not warrant that the Network and its services or features will meet any specific requirements you may have, or that it will be error-free or uninterrupted; nor shall it be liable for any direct or indirect, incidental, or consequential damages (including lost data or information) sustained or incurred in connection with the use, operation, or inability to use the Network.
Internet Access, NAT, and Firewall
The Network provides access to the Internet through a router which performs Network Address Translation (NAT). Your devices may access the Internet, but will not be publicly accessible from the Internet. You are not permitted to run any type of Internet server from the Network without authorization; doing so is a violation of the terms of this agreement.
Causing or enabling any type of Denial Of Service (DoS) attack against any device connected to the Network, public or private, is a violation of the terms of this agreement. Scanning our firewall(s) for open ports or vulnerabilities, or enabling NAT Traversal, for the purpose of compromising Network security is a violation of the terms of this agreement.
Hartland maintains a closed firewall for the protection of our Network and the restriction of inappropriate use. The firewall rules are maintained by Hartland’s network administrators in accordance with our security and acceptable use policies. Changes or modifications to firewall rules may be requested. Hartland may consider any changes or modifications requested, but is under no obligation to implement them in the way requested or at all.
Access to the Internet is subject to the acceptable use section of this Agreement.
IPv4 Addressing, DHCP, and Routing
Your devices may obtain dynamic IPv4 addresses from the Hartland-provided DHCP server on your subnet. DO NOT connect a DHCP server or any device functioning as a DHCP server to the network; doing so is a violation of the terms of this agreement. Your devices will be assigned private addresses in the 10/8 subnet. Addresses that you obtain will be restricted to a specific range within this subnet, and your devices must use the addresses assigned to them.
You may request static IPv4 addresses for your devices. Hartland may provide you with static addresses at its sole discretion, but is not obligated to do so. Hartland may also, at its option, choose to assess a support fee for allocating static IPv4 addresses. Any static IPv4 addresses obtained will be private addresses in the 10/8 subnet, and will not be publicly accessible from the Internet. It is violation of the terms of this agreement to statically assign any IPv4 address within the DHCP range of dynamic addresses. DO NOT share IPv4 addresses among multiple devices or assign them to devices not under your control or belonging to another user; doing so is a violation of the terms of this agreement.
It is a violation of the terms of this agreement to use an IPv4 address not assigned to you, whether static or dynamic. Hartland reserves the right to isolate any of your devices from the rest of the Network, using routing, firewalling, or otherwise.
MAC address impersonation, MAC address table poisoning, ARP poisoning, and the creation or forwarding of non-standard or invalid Layer 2 traffic are violations of the terms of this agreement. Only IP traffic types are permitted on the Network.
IPv6 addressing and routing may be used privately within the internal network, but this use is not supported in any way by Hartland at this time.
DNS
Hartland maintains a private DNS server for the Network. This DNS server also caches public DNS records for Internet zones, and is the recommended DNS server for your devices. This DNS server is also specified by DHCP.
You may request Address (A) records in the home.campus.hartland.edu zone for statically-addressed devices. This will enable you to access your devices by name on the Network from other parts of the campus LAN. Hartland may, at its option, choose to assess a support fee for creating or maintaining DNS records for your devices.
VoIP and Streaming Media
The Network provides limited support for Voice Over IP (VoIP) and Streaming Media services and technologies. However, the performance of these services relies on minimum sustained bandwidth and low latencies. Because the Internet service is a shared service, performance will vary depending on everyone’s usage patterns and overall traffic on the Network and Internet in general.
Hartland prioritizes VoIP traffic to help maintain a higher Quality of Service (QoS). However, NO WARRANTY OR GUARANTEE OF SERVICE is made regarding the use of VoIP services or technologies on the Network. Hartland Institute and its service providers will not be held liable for any lack of service. This includes, but is not limited to, the quality of service, availability of service, performance, uptime, reliability, and security of such use. You agree to indemnify and hold harmless Hartland and its service providers regarding this provision, and you agree to accept all risk and any liability incurred.
The number of simultaneous VoIP sessions is limited by our available Internet bandwidth. You should not consider a VoIP service or VoIP-enabled device a suitable replacement for a standard phone line, especially for emergency use. By doing so, you assume all risk and liability as stated above. If VoIP traffic becomes a burden on the Network, Hartland may consider restricting its use, dropping support for it, or assessing an additional fee for the use of this technology.
VOIP SERVICES OVER THE HARTLAND NETWORK ARE NOT FOR EMERGENCY USE. VoIP services are not appropriate replacements for standard telephone service in emergency situations, including, but not limited to, 911 services.
Hartland is under no obligation to support any specific VoIP service, provider, vendor, or their equipment or technology. If you choose to purchase equipment or service plans from any VoIP provider, you do so at your own risk and assume all liability as stated above.
Streaming media traffic (such as streaming video) may be limited or reduced in priority at any time or on a regular basis in order to balance and/or improve the overall performance of our Network and Internet service.
Network Technology
The Network employs a variety wireless networking technology and equipment. This consists of Wireless Access Points (WAPs), wireless routers, wireless bridges, point-to-point devices, point-to-multipoint devices, and devices operating in Wireless Distribution Systesm (WDS) modes.
Our wireless equipment operates in the unlicensed 2.4-2.6 GHz frequency band. This equipment may cause interference with 2.4 GHz cordless phones, Wi-Fi (802.11b, 802.11g, and 802.11n) network equipment, Bluetooth and similar devices. Our wireless distribution infrastructure utilizes directional antennas and filter technology to minimize potential interference caused and any interference received. However, as a user of the Network, you agree to accept any interference caused to your devices and indemnify and hold harmless Hartland for any interference received. If you use a cordless phone and are experiencing interference, consider replacing your phone with a 900 MHz or 5.8 GHz device. You may also contact Network support to see if we can help to resolve any interference problems that occur.
Intentionally causing interference with any of Hartland’s wireless equipment is a violation of the terms of this agreement.
Wireless traffic transmitted by the Network is protected by a variety of technologies. Some of these technologies involve encryption keys which are used to secure Network traffic and/or prevent unauthorized access. Attempts to discover, share, “hack”, “spoof”, “sniff”, guess, or reverse-engineer these encryption keys, access control mechanisms or protocols are a violation of the terms of this agreement. Some encryption keys and settings may be provided to you in order to connect your equipment. Sharing these keys or settings is prohibited and is a violation of the terms of this agreement. If someone needs this information, please instruct them to contact Network support.
The Network also utilizes switched Ethernet over copper and fiber-optic media. All ethernet switches, ethernet cable, wireless equipment, antennas, mounting hardware, power supplies, surge suppressors, and related equipment is the property of Hartland. Tampering with, altering, or disabling this equipment in any way is a violation of the terms of this agreement.
Unauthorized extension of the Network, including, but not limited to both wired and wireless technologies, is a violation of the terms of this agreement. You are permitted to attach copper Ethernet cables up to 100 m in length. The attachment of switches, routers, media converters, wireless base stations or access points, and similar network devices requires authorization from Hartland network support personnel.
Under no circumstances should Ethernet hubs be attached to the network. The attachment of an Ethernet hub is a violation of the terms of this agreement. If you need to attach an Ethernet device that operates only at 10Mbit/sec (10Base-T or 10Base-2), please contact Network support before attaching your device to the Network. Some of these older devices may cause disruption of service on the Network, and you may be held liable if they do.
You are liable for any damage to Hartland’s network equipment or infrastructure caused by the attachment of your own devices and equipment. This includes damage caused by power surges which may be conducted through your equipment. You are strongly advised to protect all your equipment with quality surge suppressors. Take care to protect all points of entry, including AC outlets, antennas, and phone lines. You may be instructed to disconnect equipment which is not properly protected from our network. Refusal to do so is considered a violation of the terms of this agreement.
Hartland strives to protect its network from power surges with the best technology available. However, by attaching your equipment to the Network, you assume all liability and risk for any damage that may occur to your equipment regardless of cause, and agree to indemnify and hold harmless Hartland and its service providers.
Access
Network access is controlled by a proprietary system called NetAccess. This system requires the creation of accounts for each user or device connected to the network.
Users may be required to install and run an authorization client called NetAccess Client in order to access the Internet. This software authenticates your name and password against the directory and instructs our network equipment to grant network access to your computer. NetAccess Client is available for a variety of computer platforms and operating systems including Microsoft Windows and Apple MacOS X. Some computers or operating system versions may not be supported. Please contact Network support to check compatibility with your system.
Attempting to reverse-engineering or “hack” NetAccess Client, its authentication or communication protocols or traffic, or related Network services is a violation of the terms of this Agreement.
User accounts are maintained in a centralized directory. Passwords are stored in a secure, non-recoverable hash format. In the event of a forgotton or lost password, Network administrators cannot retrieve your password for you, but they can enable you to set a new password.
The Home Network is intended for the exclusive use of its registered users. Service is provided on a per-household basis, and must be paid for by a household member who is not a minor. This individual is the account holder, and is responsible for ALL activity associated with any user names provided for their household, as well as any devices under their control. For this reason you are to NEVER share your password(s) with anyone outside your household, or household members whose use you are unwilling to take responsibility for.
Acceptable Use
The Network provides routed access to the campus LAN, which enables work-related services and features. When accessing services and features provided on the campus LAN, your access to and use of these services and features is governed by the Hartland Institute Network Usage Agreement.
Deletion, examination, copying, or modification of files and / or data belonging to other users without their prior consent is prohibited and is a violation of the terms of this agreement.
Any unauthorized, deliberate action which damages or disrupts a network system or device, alters its normal performance, or causes it to malfunction is prohibited and is a violation of the terms of this agreement. This includes the willful introduction of computer viruses, trojans, worms, malware, adware, or other disruptive or destructive programs, or intentional attempts to “crash” network systems or programs.
Hartland does not support the use of any “peer-to-peer” file sharing or file swapping software. The use of such software for any illegal, unethical, or immoral purpose is prohibited and is a violation of the terms of this agreement.
Monitoring
Hartland reserves the right to monitor network activity for the purpose of maintaining a high quality of service, performance, and security. Hartland recognizes the importance of privacy in home use, and strives to avoid any unnecessary intrusion on your privacy in the process of network monitoring. However, automatic logging of some or all URLs visited may be done in order to provide content filtering services, optimize network traffic, and/or conduct investigations into potential violations of this agreement.
Minors
Hartland reserves the right to monitor all Network and Internet activity for accounts associated with minors (persons under 18 years of age).
