Local Link
- Verify your computer is physically attached to the network
- For wired networks: Ethernet cable is attached and link light is illuminated
- For wireless networks: Wireless network indicator indicates an active connection
- Examine your computer’s IP configuration
- Open a command terminal (cmd) and type ipconfig /all
- Inspect the command output, and identify the relevant network connection.
- Dhcp Enabled should be set to Yes. If this is not set to Yes, your computer is configured incorrectly. Stop.
- Autoconfiguration Enabled should be set to Yes. If this is not set to Yes, your computer is configured incorrectly. Stop.
- IP Address, Default Gateway, DHCP Server, and DNS Server should all begin with 10.
- Subnet Mask should begin with 255.
- If the above settings do not match, your computer is connected to the wrong network, malfunctioning, or a local network device is malfunctioning. Stop.
- Ping the Core Router
- Type ping 10.0.0.1
- Request timed out indicates a problem with the local network link or Core Router. Stop.
- Check DNS
- Type ping ns.campus.hartland.edu
- Request timed out indicates a problem with the Local DNS Server. Stop.
- Ping request could not find host … indicates a problem with the Local DNS Server. Stop.
- Reply from … indicates that the Local DNS Server is responding normally. Continue.
NetAccess Server
- Sign in to NetAccess Client
- NetAccess Client should indicate SonicWall login successful in the status area at the bottom of the NetAccess Client window.
- If NetAccess Client displays message window, read the message and follow any instructions carefully. Contact Media Services if necessary.
- If NetAccess Client does not respond within 30 seconds, there may be a problem with NetAccess Server. Contact Media Services.
- Type ping www.google.com
- You should see the text Pinging something.google.com [some ip address]
- Ping request could not find host … may indicate a problem with the remote network (internet connection). Continue.
- Request timed out is not relevant and should be ignored. Continue.
- Reply from … indicates a functioning connection to the remote network (internet connection). Stop.
Remote Link
- Ping the Edge Router
- Type ping 12.47.113.113
- Request timed out indicates a problem with the Edge Router. Stop. Physically inspect the Edge Router in the (old) HLC IT room. Verify power, status indicators, and network link back to Core Router.
- Ping the Upstream Router
- Type ping 12.124.233.66
- Request timed out indicates a problem with the Upstream Router. Stop. Make sure you have performed all previous diagnostic steps, then contact AT&T WorldNet technical support.
- Ping the Remote DNS Servers
- Type ping 12.127.16.68
- Type ping 12.127.17.72
- If both pings return Request timed out, there may be a problem with the External DNS Servers. Stop. Make sure you have performed all previous diagnostic steps, then contact AT&T WorldNet technical support.
— Nathan Wehr
IT Support,
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